Service organizations must sometimes compete with both the customer and other service organizations.

Name: Service organizations must sometimes compete with both the customer and other service organizations.
Brand: Quizplus
Rating: 4.9 (40 reviews)

Question

Quizplus · Accepted Answer

Service organizations may have to compete with their customers if the customers have the skills or resources to perform the services themselves. Additionally, service organizations must compete with other service organizations in the same industry for customer loyalty and market share.

Service Organizations Must Sometimes Compete with Both the Customer and Other