Renee has been going to the same dentist for years. However, her employer changed her dental insurance plan, and her dentist was not part of the plan. She had to switch to an approved dentist. Which reason for changing providers does this represent?
A) involuntary switching
B) responses to service failures
C) pricing
D) attraction by competitors
E) ethical problems

Question

Quizplus · Accepted Answer

Involuntary switching means the service provider or customer moves, or a third-party payer such as an insurance company requires change.

Renee Has Been Going to the Same Dentist for Years