Managers' concerns about the quality of a product or service include customer expectations and perceptions.
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Q9: The Six Sigma quality standard was used
Q10: A drawback of Six Sigma quality is
Q11: Quality in manufacturing simply means a product
Q12: Process mapping helps managers identify unnecessary efforts
Q13: The concept of quality can also embody
Q15: Managers must not base quality standards for
Q16: Reducing the costs of quality and increasing
Q17: ISO guidelines have not been adopted worldwide.
Q18: Service businesses cannot measure the quality of
Q19: In 1987,the U.S.Congress created the Deming Prize
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