Quality in manufacturing simply means a product has to be dependable and free of defects.
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Q6: The EFQM Excellence Award was established by
Q7: The organization that promotes improvement in quality
Q8: Return on quality (ROQ)results when marginal revenues
Q9: The Six Sigma quality standard was used
Q10: A drawback of Six Sigma quality is
Q12: Process mapping helps managers identify unnecessary efforts
Q13: The concept of quality can also embody
Q14: Managers' concerns about the quality of a
Q15: Managers must not base quality standards for
Q16: Reducing the costs of quality and increasing
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