Service businesses cannot measure the quality of their work.
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Q13: The concept of quality can also embody
Q14: Managers' concerns about the quality of a
Q15: Managers must not base quality standards for
Q16: Reducing the costs of quality and increasing
Q17: ISO guidelines have not been adopted worldwide.
Q19: In 1987,the U.S.Congress created the Deming Prize
Q20: Although focus on quality is considered a
Q21: Malcolm Baldrige National Quality Award winners are
Q22: The company that focuses on the costs
Q23: Warranty claims are an example of internal
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