Angelo is trying to sell hand tools to a prospect who is not only a self-styled do-it-yourself expert,but who is also in a bad mood today.What closing technique would you suggest be used in this scenario?
A) summary-of-benefits
B) alternative-choice
C) minor-points
D) compliment
E) standing-room-only

Question

Quizplus · Accepted Answer

Complimenting the prospect, even if they are in a bad mood, may help improve their attitude and make them more receptive to the sales pitch. Additionally, acknowledging their expertise in the field could also help establish rapport and build trust.

Angelo Is Trying to Sell Hand Tools to a Prospect