During the closing process,a car salesperson asks the customer the following question: "Would you like a 3 or 5-year extended warranty with your new purchase?" Which specific closing technique is this salesperson using?
A) the T-account close
B) the alternative-choice close
C) the small numbers close
D) the assumptive close
E) the major-point close

Question

Quizplus · Accepted Answer

The salesperson is using the alternative-choice close by presenting the customer with two options for an extended warranty instead of asking if they want one or not. This technique gives the customer a sense of control and makes it more likely for them to agree to one of the options presented.

During the Closing Process,a Car Salesperson Asks the Customer the Following