Question 1

Discuss the concept of occupational intimacy.

Accepted Answer

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Question 2

What are the different conditions that contribute to the formation of a high-performance work system?

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Question 3

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?
A) Ratio of personnel staff to employee population
B) Percentage of employees receiving tuition refunds
C) Per capita (average) merit increases
D) Working relationship between organizations and HRM department
E) Turnover rate

Accepted Answer

Customer satisfaction measures for the overall effectiveness of HR activities includes evaluating the working relationship between organizations and HRM department.

Question 4

What are the guidelines that describe how to make the performance management system support organizational goals?

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Question 5

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?
A) Percentage of employees participating in training programs per job family
B) Percentage of employees receiving tuition refunds
C) Per capita (average) merit increases
D) Training dollars per employee
E) Quality of introduction/orientation programs

Accepted Answer

Customer satisfaction measures for the success of a training system include quality of introduction/orientation programs.

Question 6

Which of the following is a business indicator of the overall effectiveness of HR activities?
A) Ratio of personnel staff to employee population
B) Accuracy and clarity of information provided to managers and employees
C) Competence and expertise of staff
D) Working relationship between organizations and HRM department
E) Assistance in identifying management potential

Accepted Answer

Business indicators for the overall effectiveness of HR activities include considering the ratio of personnel staff to employee population.

Question 7

What are the various outcomes of a high-performance work system?

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Question 8

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?
A) The extent to which training programs meet the needs of employees and the company
B) Training dollars per employee
C) Communication to employees about available training opportunities
D) Assistance in identifying management potential
E) Quality of introduction/orientation programs

Accepted Answer

Business indicators for the success of a training system include training dollars per employee.

Question 9

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:
A) has a relatively limited influence over employee performance.
B) uses fewer and less-costly resources to perform its functions.
C) expends lavishly on resources.
D) has a more beneficial effect on the organization's performance.
E) ensures that all operations are legal.

Accepted Answer

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. Greater efficiency means the HR department uses fewer and less-costly resources to perform its functions.

Question 10

Define HR dashboard.

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Question 11

How can HR departments improve their performance?

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Question 12

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?
A) Promptness in handling claims
B) Average unemployment compensation payment
C) Per capita (average) merit increases
D) Benefit cost per payroll dollar
E) Percentage of sick leave to total pay

Accepted Answer

Customer satisfaction measures for the success of a benefits program include promptness in handling claims.

Question 13

What is a learning organization? What are its key features?

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Question 14

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that:
A) the rate of employee turnover is considerably high.
B) the HR personnel use fewer and less-costly resources to perform its functions.
C) the average employee compensation in the organization is well above the prevailing market rate.
D) what the HR department does has a more beneficial effect on employees' and the organization's performance.
E) there is a relatively narrow gap between the highest and the lowest salaries paid in the organization.

Accepted Answer

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. Greater effectiveness means that what the HR department does-for example, selecting employees or setting up a performance management system-has a more beneficial effect on employees' and the organization's performance.

Question 15

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?
A) Assistance in identifying management potential
B) Organizational development activities provided by HRM department
C) Accuracy and clarity of information provided to managers and employees
D) Quality of introduction/orientation programs
E) Distribution of performance appraisal ratings

Accepted Answer

The business indicators for the success of employee appraisal and development programs include evaluating the distribution of performance appraisal ratings.

Question 16

Define a high-performance work system.What are the elements of a high-performance work system? What is the role of HRM in such a system?

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Question 17

What is an HRM audit?

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Question 18

The use of HR analytics involves measuring a program's success in terms of:
A) whether it adopted a pro-innovation approach.
B) whether it was perceived as effective by external stakeholders.
C) whether it sustained the status quo.
D) whether it delivered value in an economic sense.
E) whether it enjoyed the support of trade unions.

Accepted Answer

The analysis of the effect of HR programs can take an economic approach that measures the dollar value of the program's costs and benefits. Successful programs should deliver value that is greater than the programs' costs.

Question 19

Discuss how recruitment and selection practices contribute to high performance in an organization.

Accepted Answer

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Question 20

Which of the following is a business indicator of the success of the benefits programs implemented by the HR department of an organization?
A) Communication of benefits to employees
B) Fairness and consistency in the application of benefit policies
C) Promptness in handling claims
D) Average unemployment compensation payment
E) Assistance provided to line managers in reducing potential for unnecessary claims

Accepted Answer

Business indicators for the success of a benefits program include average unemployment compensation payment (UCP).

Quiz 16: Creating and Maintaining High-Performance Organizations

Discuss the concept of occupational intimacy.

What are the different conditions that contribute to the formation of a high-performance work system?

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

What are the guidelines that describe how to make the performance management system support organizational goals?

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Which of the following is a business indicator of the overall effectiveness of HR activities?

What are the various outcomes of a high-performance work system?

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

Define HR dashboard.

How can HR departments improve their performance?

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

What is a learning organization? What are its key features?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that:

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Define a high-performance work system.What are the elements of a high-performance work system? What is the role of HRM in such a system?

What is an HRM audit?

The use of HR analytics involves measuring a program's success in terms of:

Discuss how recruitment and selection practices contribute to high performance in an organization.

Which of the following is a business indicator of the success of the benefits programs implemented by the HR department of an organization?