Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?
A) Promptness in handling claims
B) Average unemployment compensation payment
C) Per capita (average) merit increases
D) Benefit cost per payroll dollar
E) Percentage of sick leave to total pay

Question

Quizplus · Accepted Answer

Customer satisfaction measures for the success of a benefits program include promptness in handling claims. Refer to Table 9.3.

Which of the Following Is a Measure of Customer Satisfaction