Question 1

Maridings Inc.,an apparel manufacturer,employed a large-scale recruitment drive to hire some of the country's best fashion designers.The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns.This process is referred to as _____.
A) HR report
B) HR audit
C) HR analytics
D) HR statistics
E) HR scoping

Accepted Answer

The process of HR analytics involves measuring a program's success in terms of whether it achieved its objectives and whether it delivered value in an economic sense.

Question 2

What is a high-performance work system? Explain the different elements of a high-performance work system.What is the role of HRM in such a system?

Accepted Answer

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Question 3

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?
A) The extent to which training programs meet the needs of employees and the company
B) Training dollars per employee
C) Communication to employees about available training opportunities
D) Assistance in identifying management potential
E) Quality of introduction or orientation programs

Accepted Answer

Business indicators for the success of a training system include training dollars per employee. Refer to Table 9.3.

Question 4

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that:
A) the rate of employee turnover is considerably high.
B) the HR personnel use fewer and less-costly resources to perform its functions.
C) the average employee compensation in the organization is well above the prevailing market rate.
D) what the HR department does has a more beneficial effect on employees' and the organization's performance.
E) there is a relatively narrow gap between the highest and the lowest salaries paid in the organization.

Accepted Answer

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. Greater effectiveness means that what the HR department does-for example, selecting employees or setting up a performance management system-has a more beneficial effect on employees' and the organization's performance.

Question 5

Discuss the various outcomes of a high-performance work system.

Accepted Answer

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Question 6

Discuss how recruitment and selection practices contribute to high performance in an organization.

Accepted Answer

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Question 7

What is occupational intimacy? Explain.

Accepted Answer

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Question 8

A business indicator of the overall effectiveness of HR activities includes:
A) ratio of personnel staff to employee population.
B) accuracy and clarity of information provided to managers and employees.
C) competence and expertise of staff.
D) working relationship between organizations and HRM department.
E) assistance in identifying management potential.

Accepted Answer

Business indicators for the overall effectiveness of HR activities include considering the ratio of personnel staff to employee population. Refer to Table 9.3.

Question 9

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?
A) Assistance in identifying management potential
B) Organizational development activities provided by HRM department
C) Accuracy and clarity of information provided to managers and employees
D) Quality of introduction or orientation programs
E) Distribution of performance appraisal ratings

Accepted Answer

The business indicators for the success of employee appraisal and development programs include evaluating the distribution of performance appraisal ratings. Refer to Table 9.3.

Question 10

In the context of an HRM audit,average unemployment compensation payment primarily serves as a vital business indicator for activities related to _____.
A) staffing
B) training
C) employee appraisals
D) benefits
E) recruitment

Accepted Answer

Business indicators for the success of a benefits program include average unemployment compensation payment (UCP). Refer to Table 9.3.

Question 11

List the conditions that contribute to the formation of a high-performance work system.

Accepted Answer

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Question 12

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?
A) Competitiveness in local labor market
B) Ratio of average salary offers to average salary in community
C) Per capita (average) merit increases
D) Percentage of overtime hours to straight time
E) Ratio of recommendations for reclassification to number of employees

Accepted Answer

Customer satisfaction measures for the success of a compensation system include competitiveness in the local labor market. Refer to Table 9.3.

Question 13

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?
A) Ratio of personnel staff to employee population
B) Percentage of employees receiving tuition refunds
C) Per capita (average) merit increases
D) Working relationship between organizations and HRM department
E) Turnover rate

Accepted Answer

Customer satisfaction measures for the overall effectiveness of HR activities include evaluating the working relationship between organizations and HRM department. Refer to Table 9.3.

Question 14

Which of the following is a business indicator of the success of the compensation system designed by the HR department of an organization?
A) Competitiveness in the local labor market
B) Ratio of average salary offers to average salary in community
C) Relationship between pay and performance
D) Employee satisfaction with pay
E) Fairness of existing job evaluation system in assigning grades and salaries

Accepted Answer

Business indicators for the success of a compensation system include the ratios of average salary offers to average salary in community. Refer to Table 9.3.

Question 15

To determine the outcomes of the HR functions at Vesco International,several top-level managers suggest conducting a formal review of the HR department to evaluate its functions.The CEO approves the implementation of this suggestion.In this scenario,which of the following ways to measure the effectiveness of human resource management is Vesco practicing?
A) HRM functions
B) HRM audit
C) HRM analytics
D) HRM programs
E) HRM activities

Accepted Answer

An HRM audit is a formal review of the outcomes of HRM functions. To conduct the audit, the HR department identifies key functions and the key measures of business performance and customer satisfaction that would indicate each function is succeeding. In this scenario, Vesco International Inc. is making use of an HRM audit to measure the effectiveness of the department.

Question 16

While conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?
A) Percentage of employees participating in training programs per job family
B) Percentage of employees receiving tuition refunds
C) Per capita (average) merit increases
D) Training dollars per employee
E) Quality of introduction or orientation programs

Accepted Answer

Customer satisfaction measures for the success of a training system include quality of introduction or orientation programs. Refer to Table 9.3.

Question 17

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:
A) has a relatively limited influence over employee performance.
B) uses fewer and less-costly resources to perform its functions.
C) expends lavishly on resources.
D) has a more beneficial effect on the organization's performance.
E) ensures that all operations are legal.

Accepted Answer

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. Greater efficiency means the HR department uses fewer and less-costly resources to perform its functions.

Question 18

The use of HR analytics involves measuring a program's success in terms of whether it:
A) adopted a pro-innovation approach.
B) was perceived as effective by external stakeholders.
C) sustained the status quo.
D) delivered value in an economic sense.
E) enjoyed the support of trade unions.

Accepted Answer

The analysis of the effect of HR programs can take an economic approach that measures the dollar value of the program's costs and benefits. Successful programs should deliver value that is greater than the programs' costs.

Question 19

What is a learning organization? What are its key features?

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Question 20

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?
A) Promptness in handling claims
B) Average unemployment compensation payment
C) Per capita (average) merit increases
D) Benefit cost per payroll dollar
E) Percentage of sick leave to total pay

Accepted Answer

Customer satisfaction measures for the success of a benefits program include promptness in handling claims. Refer to Table 9.3.

Quiz 9: Creating and Maintaining High-Performance Organizations

Maridings Inc.,an apparel manufacturer,employed a large-scale recruitment drive to hire some of the country's best fashion designers.The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns.This process is referred to as _____.

What is a high-performance work system? Explain the different elements of a high-performance work system.What is the role of HRM in such a system?

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that:

Discuss the various outcomes of a high-performance work system.

Discuss how recruitment and selection practices contribute to high performance in an organization.

What is occupational intimacy? Explain.

A business indicator of the overall effectiveness of HR activities includes:

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

In the context of an HRM audit,average unemployment compensation payment primarily serves as a vital business indicator for activities related to _____.

List the conditions that contribute to the formation of a high-performance work system.

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Which of the following is a business indicator of the success of the compensation system designed by the HR department of an organization?

While conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

The use of HR analytics involves measuring a program's success in terms of whether it:

What is a learning organization? What are its key features?

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?