Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?
A) Ratio of personnel staff to employee population
B) Percentage of employees receiving tuition refunds
C) Per capita (average) merit increases
D) Working relationship between organizations and HRM department
E) Turnover rate

Question

Quizplus · Accepted Answer

Customer satisfaction measures for the overall effectiveness of HR activities include evaluating the working relationship between organizations and HRM department. Refer to Table 9.3.

Which of the Following Is a Customer Satisfaction Measure of the Overall