Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by all EXCEPT:
A)providing customers with clear and precise instructions
B)making sure the store employees approve everything through a manager when it comes to dealing with customers complaints
C)reducing the number of people the customer must contact
D)speaking clearly and using the customer's language
E)not interrupting the customer when they are speaking

Question

Quizplus · Accepted Answer

When employees responsible for providing services are authorized to make important decisions through empowerment where they can make decisions without their manager's approval,service quality improves lessening the delivery gap.

Customer Satisfaction Is Affected by the Amount of Time It