Natalie works for a department store.At least once a week,she visits a store in the chain and pretends to be a customer.Once she leaves the store,she records her impressions of the store's sales associates and how she was treated in a notebook.Sales associates who did an above average job handling Natalie's sometimes difficult requests received a small bonus.Natalie is a(n)_________.
A)store employee scanner
B)retail inspector
C)incognito customer
D)mystery shopper
E)store observer

Question

Quizplus · Accepted Answer

Mystery shoppers are professional shoppers who shop a store to access the service provided by store employees and the presentation of the merchandise in the store.Some retailers use their own employees as mystery shoppers,but most contract with an outside firm to provide the assessment.

Natalie Works for a Department Store