Which of the following is one way to reduce the delivery gap?
A) acting immediately on customer complaints
B) offering hand-held scanners to shoppers to scan bar codes on merchandise
C) hiring mystery shoppers
D) setting sales goals for employees
E) researching customer shopping behavior
Correct Answer:
Verified
Q52: The training of employees in how to
Q53: How can retailers reduce the delivery gap?
A)survey
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