Total quality management (TQM)emphasizes all but which one of the following?
A) 100% accuracy in performing tasks
B) Continuous improvement in all phases of operations
C) Widespread adoption of industry standard operating practices
D) Benchmarking and total customer satisfaction
E) Empowerment of employees and team-based work design

Question

Quizplus · Accepted Answer

Total quality management does not focus on the adoption of industry standard operating practices, but rather encourages companies to develop their own unique and effective methods for achieving higher quality standards. TQM emphasizes the continuous improvement of all operations, benchmarking, total customer satisfaction, empowerment of employees, and striving for 100% accuracy in performing tasks.

Total Quality Management (TQM)emphasizes All but Which One of the Following