Question 1

List and explain four of the communication characteristics that create a confirming communication climate.Provide at least one specific example of an action that typifies each characteristic.

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Question 2

Identify several examples of uncivil behavior that might occur in the workplace.Does the encoder always know that their behavior will be considered uncivil? Why or why not? Why is it advisable to reduce uncivil behavior?

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Question 3

Compare two types of sexual harassment.Give an example of each.Then,suggest at least five actions you could take if you were ever the victim of sexual harassment.Which action would you try first? Why?

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Question 4

Discuss guidelines for offering constructive criticism.Explain why each guideline is important.

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Question 5

When parties are brainstorming potential solutions for a win-win negotiation,they should evaluate each solution as soon as it is suggested.

Accepted Answer

During brainstorming, encourage creativity. Do not evaluate your ideas at this time; wait until later to evaluate them.

Question 6

Outline four possible responses to bullying.What are some possible advantages and disadvantages of each approach?

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Question 7

Why is it important to apologize for your mistakes? Describe five elements of an effective apology.

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Question 8

What are the steps in achieving a win-win solution to negotiation? List the steps in sequence,and explain what each participant should do to accomplish that step.

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Question 9

When you are preparing to participate in a win-win negotiation,it is advisable to prepare your statement of your goals ahead of time and even to practice stating it.

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Successful negotiators practice making their goals statement quickly and clearly.

Question 10

Explain the major differences between the win-win,win-lose,lose-lose,and compromising approaches to negotiation.How might you decide which approach to adopt when negotiating with others?

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Question 11

Briefly describe a situation when you responded defensively to criticism.Draw on your text's guidelines for responding constructively to criticism to explain at least three changes you could have made to respond more effectively.

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Question 12

Discuss guidelines for offering effective praise.Explain why each guideline is important.

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Question 13

Think of a minor disagreement you have with another party.Briefly describe the disagreement.Now,identify the goal each party wants to attain.Next,identify the means each party wants to use to attain their goal.Finally,brainstorm two or three possible solutions to the disagreement.

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Question 14

Successful negotiators focus on the means of achieving a goal,not the goal itself.

Accepted Answer

Successful negotiators focus on the goal they want to achieve and are willing to be flexible about the means of achieving the goal.

Question 15

Identify five approaches to managing conflict.Explain what each one means,and provide an example of a situation in which each approach would be beneficial.

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Question 16

Conflicts may be about the topic at hand,the process being used,relational issues,or ego/identity issues.Describe each type of conflict,and illustrate each one with a brief example.

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Question 17

What are the advantages of a workplace in which the dignity of workers is affirmed?

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Question 18

Choose three pairs of adjectives from Gibbs' categories of messages that evoke defensiveness or reduce defensiveness.For your three chosen categories,explain the meaning of each term and illustrate with an example.

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Quiz 5: Interpersonal Strategies and Skills