Question 1

Listening skill contributes to career success in all of the following aspects EXCEPT
A) your effectiveness in an organization
B) your upward mobility
C) your productivity
D) Effective listening skills contribute to all of these.

Accepted Answer

Listening ranks as the top skill needed by business executives.

Question 2

Dennis Hastert,former Speaker of the U.S.House of Representatives claimed,"They call me the Speaker,but they ought to call me the __________."
A) Listener
B) Moderator
C) Facilitator
D) Master of Ceremonies

Accepted Answer

Listening is a vitally important skill.

Question 3

The fact that a receiver can process information faster than a sender can speak affects which of the following barriers to effective listening?
A) attitudinal
B) sociocultural
C) physiological
D) environmental

Accepted Answer

Rapid thought is a physiological barrier to listening.

Question 4

According to Peter Drucker,a management expert,effective communication is
A) the responsibility of the receiver.
B) the responsibility of the sender.
C) a burden that isn't worth your time.
D) wasted if the receiver doesn't listen well.

Accepted Answer

The receiver is just as responsible as the sender for effective communication.

Question 5

Forty-eight hours after listening to a 10-minute presentation,the typical listener can recall ______ of the information presented.
A) 10%
B) 25%
C) 50%
D) 75%

Accepted Answer

After 48 hours, typical recall of information drops to 25 percent.

Question 6

Having mental "spare time" while listening is the result of
A) attention deficit hyperactivity disorder (ADHD).
B) speech rates of 125 words per minute and thought rates of 500 words per minute.
C) our inability to process information as quickly as a speaker can talk.
D) the hectic pace of the business place today.

Accepted Answer

Listeners process information more quickly than speakers can talk, so our minds may wander as we listen.

Question 7

A survey of 1000 executives ranked _____________ at the top,as the ideal manager's skill.
A) listening
B) conflict resolution
C) writing
D) public speaking

Accepted Answer

Listening ranks first as the ideal manager's skill.

Question 8

Robert was listening to the instructions provided by his boss.However,it was difficult to hear each step because Caitlin and Josh were engaged in a discussion close by.Which barrier to effective listening is hindering Robert's ability to listen to his boss?
A) environmental
B) attitudinal barrier
C) egocentrism
D) physiological barriers

Accepted Answer

Environmental distractions such as a nearby conversation can make listening difficult.

Question 9

Samar has been having difficulty hearing what people are saying at the opposite end of the table,so he's decided to begin wearing a hearing aid to assist him during sales meetings.Which of the barriers to effective listening is reflected in Samar's need for a hearing aid?
A) physiological barrier
B) environmental barrier
C) attitudinal barrier
D) faulty assumption

Accepted Answer

A hearing problem is an example of a physiological barrier to listening.

Question 10

Courtney continuously checks her email and texts responses while sitting in her biology lecture.Not surprisingly,she has trouble understanding many of the concepts she's supposed to be learning.Which type of barrier to effective listening does this represent?
A) physiological barrier
B) message overload
C) ethnocentrism
D) faulty assumption

Accepted Answer

Continuously checking email while trying to do other tasks is an example of message overload (multitasking).

Question 11

Rhonda received a voice message marked "urgent," but due to the poor quality of her phones' speakers,she was not able to understand the message.Which barrier to listening does this problem represent?
A) communication channel barrier
B) attitudinal barrier
C) message overload
D) preoccupation

Accepted Answer

A poor quality telephone speaker is an example of an environmental barrier.

Question 12

The Platinum Rule admonishes us to
A) listen to every concern of every coworker.
B) ask questions frequently.
C) treat others the way they would like to be treated.
D) treat others the way we would like to be treated.

Accepted Answer

The Platinum Rule admonishes us to treat others the way they would like to be treated.

Question 13

Which of the following are common results of listening mistakes?
A) Profits suffer.
B) Shipments must be rerouted.
C) Letters must be rewritten.
D) All of these are often the result of listening mistakes.

Accepted Answer

Listening mistakes result in lower productivity and profits, rewritten letter, and rerouted shipments.

Question 14

Jim is having problems listening to Diana's directions for operating the new computer terminal because he is upset about his poor performance in his early morning presentation to the vice president.Which of the following barriers to listening does this scenario illustrate?
A) message overload
B) preoccupation
C) rapid thought
D) physical barriers

Accepted Answer

Preoccupation with business or personal concerns can interfere with listening.

Question 15

Conversational partners are typically able to interpret _____ of each other's remarks accurately.
A) 25 to 50%
B) 10 to 20%
C) about 75%
D) 50 to 70%

Accepted Answer

Conversational partners are typically only 25% to 50% accurate in interpreting the meaning of each other's words.

Question 16

Katie is a supervisor for a calling center.She is experiencing a number of problems with her subordinates.They often bungle the instruction she provides,which results in additional work for her.After researching this problem,Katie determined that the reason her instructions were being misinterpreted is that she is giving instructions while the phones are ringing and the employees are filling out their time sheets.Which barrier to effective listening is the cause of Katie's problem?
A) message overload
B) rapid thought
C) egocentrism
D) sociocultural differences

Accepted Answer

Message overload can occur when we receive too much information at the same time.

Question 17

Rafael is taking an online communication class this semester.Today he is frustrated because the server is down and he can't complete the quiz on listening that is due by 5 P.M.Which barrier to effective listening does this situation illustrate?
A) rapid thought
B) fear of appearing ignorant
C) message overload
D) environmental barrier

Accepted Answer

A poor quality internet connection is an example of an environmental barrier.

Question 18

All of the following can help reduce environmental distractions EXCEPT
A) choosing a more reliable communication channel
B) eliminating distractions
C) moving to a less disruptive location
D) focusing on annoyances

Accepted Answer

Manage environmental barriers to listening by reducing distractions.

Question 19

When Pierre doesn't understand his supervisor's instructions,he blames his boss for not making the instructions clear.Pierre's belief that effective communication is always the sender's responsibility is an example of which of the following barriers to effective listening?
A) physiological
B) false assumption
C) sociocultural differences
D) lack of training

Accepted Answer

The belief that effective communication is always the sender's responsibility is a False assumption that interferes with listening.

Question 20

Adam believes that he is a good listener because he doesn't interrupt others.However,Adam doesn't paraphrase or ask clarifying questions of the speaker,and he doesn't attend to the speaker's nonverbal cues.Adam is mistakenly assuming that
A) effective communication is the listener's responsibility.
B) listening is a passive process.
C) talking has more advantages than listening.
D) the communication model is accurate.

Accepted Answer

Effective listening is an active, demanding process, not a passive process.

Quiz 3: Listening

Listening skill contributes to career success in all of the following aspects EXCEPT

Dennis Hastert,former Speaker of the U.S.House of Representatives claimed,"They call me the Speaker,but they ought to call me the __________."

The fact that a receiver can process information faster than a sender can speak affects which of the following barriers to effective listening?

According to Peter Drucker,a management expert,effective communication is

Forty-eight hours after listening to a 10-minute presentation,the typical listener can recall ______ of the information presented.

Having mental "spare time" while listening is the result of

A survey of 1000 executives ranked _____________ at the top,as the ideal manager's skill.

Robert was listening to the instructions provided by his boss.However,it was difficult to hear each step because Caitlin and Josh were engaged in a discussion close by.Which barrier to effective listening is hindering Robert's ability to listen to his boss?

Samar has been having difficulty hearing what people are saying at the opposite end of the table,so he's decided to begin wearing a hearing aid to assist him during sales meetings.Which of the barriers to effective listening is reflected in Samar's need for a hearing aid?

Courtney continuously checks her email and texts responses while sitting in her biology lecture.Not surprisingly,she has trouble understanding many of the concepts she's supposed to be learning.Which type of barrier to effective listening does this represent?

Rhonda received a voice message marked "urgent," but due to the poor quality of her phones' speakers,she was not able to understand the message.Which barrier to listening does this problem represent?

The Platinum Rule admonishes us to

Which of the following are common results of listening mistakes?

Jim is having problems listening to Diana's directions for operating the new computer terminal because he is upset about his poor performance in his early morning presentation to the vice president.Which of the following barriers to listening does this scenario illustrate?

Conversational partners are typically able to interpret _____ of each other's remarks accurately.

Rafael is taking an online communication class this semester.Today he is frustrated because the server is down and he can't complete the quiz on listening that is due by 5 P.M.Which barrier to effective listening does this situation illustrate?

All of the following can help reduce environmental distractions EXCEPT

When Pierre doesn't understand his supervisor's instructions,he blames his boss for not making the instructions clear.Pierre's belief that effective communication is always the sender's responsibility is an example of which of the following barriers to effective listening?

Adam believes that he is a good listener because he doesn't interrupt others.However,Adam doesn't paraphrase or ask clarifying questions of the speaker,and he doesn't attend to the speaker's nonverbal cues.Adam is mistakenly assuming that