Question 1

"Channels" of communication are defined as
A) gestures.
B) digitized messages.
C) significant gaps in understanding.
D) methods used to deliver a message.

Accepted Answer

The channel is the method used to deliver a message.

Question 2

Which of the following statements describes communication most accurately?
A) When we experience a misunderstanding, better communication can always solve the problem.
B) The meaning of every message we send is affected by the communication context.
C) Fortunately, if we have hurt someone's feelings by our words, we can erase all bad feelings by apologizing.
D) Honest people will not face ethical challenges as they communicate at work.

Accepted Answer

To understand a communication event, we need information about the context of the communication.

Question 3

Which of the following is NOT an accurate statement?
A) William Schaffer, International Business Development Manager for Sun Microsystems has stated, "If there's one skill that's required for success in this industry, it's communication skills."
B) There is a significant difference between communication skills of physicians with and without malpractice claims.
C) Workers in high-tech fields do not need good communication skills.
D) Poor communication is one of the most common reasons for errors in shooting among officers of the Los Angeles Police Department.

Accepted Answer

Communication ability is often cited as the most important factor in making an executive promotable.

Question 4

Fatima asks "What time will the meeting start?" Fatima's words are an example of a
A) channel.
B) decoding.
C) message.
D) context.

Accepted Answer

According to the communication model, the message consists of the words a person speaks and the nonverbals the person uses.

Question 5

If you make a harsh and unkind comment to someone
A) he/she will forgive and forget, as long as you apologize later.
B) you can erase the unkind comment from their mind by giving the individual a compliment the next day.
C) he/she is likely to remember the comment for a long time.
D) your unkind comment will have little impact if it occurred during an argument, because unkind behavior is expected in that context.

Accepted Answer

Our words and actions are remembered by others; we can't go back and erase them from others' memories.

Question 6

Which of the following is NOT one of the elements of the communication process described in the text?
A) noise
B) topic
C) channel
D) feedback

Accepted Answer

The elements of the communication model include noise, channel, and feedback.

Question 7

According to the text,which of the following statements is TRUE?
A) You cannot not communicate.
B) Most communicators at work send more messages than they receive.
C) It is possible to take back a message after another person has received it.
D) Chronological context has little to do with successful communication.

Accepted Answer

We "cannot not communicate" because people will probably attach meaning to your actions, even if you aren't intending to communicate anything.

Question 8

A degree in communication is good preparation for a career in all of the following fields EXCEPT:
A) Publishing.
B) Organizational affairs.
C) Government affairs.
D) Communication is good preparation for a career in all of these fields.

Accepted Answer

A degree in communication provides an excellent background for careers in a variety of fields, ranging from advertising to public relations to government affairs.

Question 9

The text identifies three goals of strategic messages.During office meetings,Sara expresses her respect for her boss by listening attentively,nodding,and taking notes.Through her actions,Sara is illustrating a __________ message.
A) sequential message
B) content message
C) relational message
D) structured message

Accepted Answer

Relational communication shapes and reflects the way people regard one another.

Question 10

The activity of selecting words and/or nonverbals to express your ideas is known as
A) feedback.
B) context.
C) encoding.
D) decoding.

Accepted Answer

The activity of selecting words and/or nonverbals to express your ideas is known as encoding.

Question 11

Communication is
A) irreversible.
B) reversible.
C) avoidable.
D) a panacea

Accepted Answer

Communication is irreversible.

Question 12

All of the following are true about strategic communication EXCEPT
A) Our messages include both instrumental and relational aspects.
B) It is unethical to use communication strategies to achieve our goals.
C) It is possible to communicate strategically, while still respecting others' rights and needs.
D) Identity management involves purposefully trying to make a certain type of impression through our communication.

Accepted Answer

Virtually all communication is aimed at achieving goals; strategic communication isn't necessarily unethical.

Question 13

____________ refers to the words a person uses to communicate ideas.
A) The message
B) Nonverbal communication
C) Physical noise
D) The channel

Accepted Answer

The message = the words and nonverbal a person uses to communicate ideas.

Question 14

Which of the following describes most accurately the potential of effective communication?
A) If you develop good communication skills, you can get what you want all the time.
B) If you spend enough time communicating with someone about a misunderstanding, you'll always be able to find a solution that you both like.
C) If you improve your communication skills, you can increase your effectiveness in personal and business relationships.
D) If two people understand each other's messages, they will never disagree.

Accepted Answer

Effective communication skills won't solve every problem, but they can help you increase your effectiveness in personal and business relationships.

Question 15

Your text states that communication is a process.This means that
A) to understand communication, we need to examine the context in which it occurs.
B) effective communication is efficient.
C) every message we send is an isolated event.
D) communication is avoidable.

Accepted Answer

To understand a communication event, we need information about the context of the communication

Question 16

In the Model of Communication,the "sender" refers to a person who is
A) encoding ideas into words or nonverbals.
B) interpreting words and gestures.
C) buying a stamp for a letter.
D) bilingual.

Accepted Answer

The sender encodes a message.

Question 17

Which of the following is NOT identified in your text as a strategic goal?
A) Relational communication
B) Unintended communication
C) Instrumental communication
D) Identity management

Accepted Answer

Strategic communication goals include instrumental communication, relational communication, and identity management.

Question 18

Georgia believes that she will get what she wants if she simply communicates in the "correct" way.Which of the principles of communication does Georgia fail to understand?
A) One cannot not communicate.
B) Communication is irreversible.
C) Communication is unavoidable.
D) Communication is not a panacea.

Accepted Answer

Communication is not a panacea.

Question 19

When your text states that communication is unavoidable,it means that
A) if you're absent from a meeting, you are not communicating at all.
B) all communication is unintentional.
C) people will probably attach meaning to your actions, even when you don't intend to communicate something.
D) true communication occurs only when we are face to face with another person.

Accepted Answer

Communication is unavoidable because people will probably attach meaning to your actions, even if you aren't intending to communicate anything.

Question 20

Which of the following is NOT true about individuals communicating in today's organizations? A) Many recruiters believe that the main factors contributing to job success in corporate America are the ability to work with others and effective communication skills. B) More than 60% of reported medical errors have been attributed to poor communication. C) The average business executive spends more than 45 minutes to an hour communicating. D) Due to advanced technology, good communication skills are less important in the 21^st century than in they were in the 20^th century.

Accepted Answer

Communication skills are highly important for success in technical careers in the 21^st century.

Quiz 1: Communicating at Work

"Channels" of communication are defined as

Which of the following statements describes communication most accurately?

Which of the following is NOT an accurate statement?

Fatima asks "What time will the meeting start?" Fatima's words are an example of a

If you make a harsh and unkind comment to someone

Which of the following is NOT one of the elements of the communication process described in the text?

According to the text,which of the following statements is TRUE?

A degree in communication is good preparation for a career in all of the following fields EXCEPT:

The text identifies three goals of strategic messages.During office meetings,Sara expresses her respect for her boss by listening attentively,nodding,and taking notes.Through her actions,Sara is illustrating a __________ message.

The activity of selecting words and/or nonverbals to express your ideas is known as

Communication is

All of the following are true about strategic communication EXCEPT

____________ refers to the words a person uses to communicate ideas.

Which of the following describes most accurately the potential of effective communication?

Your text states that communication is a process.This means that

In the Model of Communication,the "sender" refers to a person who is

Which of the following is NOT identified in your text as a strategic goal?

Georgia believes that she will get what she wants if she simply communicates in the "correct" way.Which of the principles of communication does Georgia fail to understand?

When your text states that communication is unavoidable,it means that

Which of the following is NOT true about individuals communicating in today's organizations?