Customer value means
A) customers are getting good value for their dollar
B) organisations value their customers and focus on keeping them
C) organisations focus on providing satisfaction for their customers
D) measurements are in place that clearly demonstrate the value of customers
Correct Answer:
Verified
Q13: Before an organisation develops an effective customer
Q14: To create a positive impression and foster
Q15: To optimise a customer's satisfaction with your
Q16: An interaction that occurs between customers without
Q19: The key focus of customer experience management
Q20: Customer satisfaction occurs when organisations
A)build customer service
Q21: What will help staff of an organisation
Q22: The PAIR strategy for customer complaint involves
A)pleasing,attending,investigating
Q23: Periodic revenue,when considering the lifetime customer value,relates
Q28: Organisations focusing on customer experience view technology
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