Before an organisation develops an effective customer service strategy,it must
A)know its staff and product or service
B)know the needs and expectations of its customers
C)know what and how it can deliver
D)all of the above

Question

Quizplus · Accepted Answer

All of the above options are important before an organization develops an effective customer service strategy. Knowing the staff and product/service helps in ensuring they have the necessary resources to deliver excellent customer service. Understanding the needs and expectations of customers is critical in designing a customer service strategy that meets their needs. Lastly, knowing what and how the organization can deliver helps in avoiding overpromising and under-delivering, which can negatively impact customer satisfaction.

Before an Organisation Develops an Effective Customer Service Strategy,it Must