An interaction that occurs between customers without the assistance of the organisation is
A)B2C
B)B2B
C)P2P
D)internal

Question

Quizplus · Accepted Answer

P2P stands for peer-to-peer interaction, which refers to interactions between customers without the assistance or involvement of the organisation. For example, customers communicating with each other on social media or forums to share their experiences or opinions about a product or service. B2C (business-to-consumer) and B2B (business-to-business) interactions involve the organisation interacting with customers. Internal interactions refer to interactions within the organisation between employees.

An Interaction That Occurs Between Customers Without the Assistance of the Organisation