To create a positive impression and foster goodwill towards an organisation,staff need to
A)acknowledge and greet customers appropriately
B)listen to customers' expressions of their needs with respect
C)know their product and the service they are delivering
D)all of the above

Question

Quizplus · Accepted Answer

All of the above options are important for creating a positive impression and fostering goodwill towards an organisation. By acknowledging and greeting customers appropriately, staff show that they value the customer's presence and are attentive to their needs. Listening to customers' expressions of their needs with respect is important because it shows that the organisation cares about meeting the customer's needs, and that the customers' opinions and concerns matter. Finally, staff need to know their product and the service they are delivering in order to provide accurate information to customers and to answer any questions they may have. All of these factors work together to create a positive impression of the organisation and foster goodwill towards it.

To Create a Positive Impression and Foster Goodwill Towards an Organisation,staff