A customer has complained that the shipment from your company arrived late; you have discovered that this delay happened because the delivery company ran into severe weather.Which of the following responses is the MOST appropriate one to include in your response to the customer?
A)No apology at all
B)One clear apology in the beginning of your response
C)An apology that focuses on the inconvenience the customer experienced
D)An apology at both the beginning and the end of the message

Question

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The Answer of A customer has complained that the shipment from your company arrived late; you have discovered that this delay happened because the delivery company ran into severe weather.Which of the following responses is the MOST appropriate one to include in your response to the customer?
A)No apology at all
B)One clear apology in the beginning of your response
C)An apology that focuses on the inconvenience the customer experienced
D)An apology at both the beginning and the end of the message

A Customer Has Complained That the Shipment from Your Company