Is the subject line "Improving Customer Service" appropriate in a negative message to superiors?
A)Yes, because it focuses on solving the problem.
B)Yes, because the word "service" makes the subject line seem positive.
C)Yes, because the boss is likely to think that you caused the problem.
D)Yes, because it makes it look like you "bought into" the goals of the organization.

Question

Quizplus · Accepted Answer

The subject line "Improving Customer Service" is appropriate in a negative message to superiors because it focuses on solving the problem rather than just pointing out the negative aspects. It shows that the sender is committed to finding a solution for the situation.

Is the Subject Line "Improving Customer Service" Appropriate in a Negative