In which of the following situations would it be BEST to recast the situation as a positive message?
A) When you want to maintain goodwill with the reader because you still have to deal with each other
B) When there really isn't a reason for the refusal
C) When the negative information will lead to a benefit you know the reader will want
D) When the reader is already expecting bad news
Correct Answer:
Verified
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Q13: Is humour ever appropriate in negative messages?
A)Yes,
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Q19: Which of the following is the BEST
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