Is humour ever appropriate in negative messages?
A) Yes, because it shows the reader how silly his or her position is.
B) Yes, as long as it is related to the subject of the message and will not offend the reader.
C) Yes, because everyone needs a good laugh.
D) No, because humour implies that the writer thinks the reader is ridiculous.
Correct Answer:
Verified
Q8: According to researcher Catherine Schryer, which of
Q9: Is the following sentence an appropriate ending
Q10: Which of the following is LEAST likely
Q11: You send a customer a letter rejecting
Q12: A manager must tell subordinates that their
Q14: In which of the following situations would
Q15: A customer has complained that the shipment
Q16: Which of the following is NOT a
Q17: Is the subject line "Improving Customer Service"
Q18: Which of the following is NOT a
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents