Sarah, a team manager at the head office of Elixir Corp.situated in Germany, was sorry that her subordinates in the France unit of the company had to be laid off.She sent a mail to deliver this bad news to her French subordinates.Which of the following justifies Sarah's decision to deliver the message through email instead of meeting them in person?
A)A written message, such as email, is a richer communication channel to deliver bad news messages than a personal meeting.
B)Sarah works in a virtual team; this limits her from delivering the bad news in person.
C)Bad news, such as employee lay off, has high controllability and low severity.
D)Delivering bad news in person signifies lack of concern and goodwill.
E)Delivering bad news in writing will do greater good to Sarah's credibility than delivering it in person.

Question

Quizplus · Accepted Answer

The preferred communication channel is not always available. For example, if you work in a virtual team, you may not have the option of delivering bad news in person. Or if you hold a high-level leadership position, you simply cannot take time to speak to each person affected by your decisions.

Sarah, a Team Manager at the Head Office of Elixir