Vanessa, the customer relationship manager at Silver Fish Inc., has to decline an unreasonable claim made by a customer.She will not be able to replace the product or provide a refund to the customer because the cause of damage is not covered by the product warranty.Which of the following will make the best buffer statement when Vanessa is writing an email to the customer for conveying this bad news?
A)We, the customer relations team at Silver Fish Inc., are unable to help with your claim.
B)Your claim for a refund or replacement of the product has been rejected.
C)We're sorry that the product purchased from us has malfunctioned.
D)Silver Fish Inc.has always valued you as customer and has enjoyed serving you.
E)Our products are foolproof; hence, the company will not entertain false claims.

Question

Quizplus · Accepted Answer

A buffer is a statement to establish common ground, show appreciation, state your sympathy, or otherwise express goodwill. In some communications, you may use a one- or two-sentence buffer to start the bad-news message, which softens the blow.

Vanessa, the Customer Relationship Manager at Silver Fish Inc