Which of the following items should appear in the close of a letter denying a claim?
A) an apology
B) effort at resale
C) an explanation of why the claim was denied
D) an offer to set up a meeting to discuss the claim
Correct Answer:
Verified
Q14: The "you" attitude does not _.
A)anticipate questions
B)stress
Q15: An apology should include which of the
Q16: Which of the following is NOT a
Q17: Memos and e-mails written by managers are
Q18: Which strategy is used for messages that
Q20: The "you" attitude _.
A)adapts the message to
Q21: Which of the following is a good
Q22: Most claim refusal letters should close with
Q23: For which of the following should you
Q24: An indirect approach in responses to inquiries
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