An indirect approach in responses to inquiries should have reasons for denying the request followed by the refusal.
Correct Answer:
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Q19: Which of the following items should appear
Q20: The "you" attitude _.
A)adapts the message to
Q21: Which of the following is a good
Q22: Most claim refusal letters should close with
Q23: For which of the following should you
Q25: The writer should use negative words such
Q26: Negative news should be stated in the
Q27: Claim letters should detail both the problem
Q28: For the direct strategy,the introduction should take
Q29: "BIF" stands for _.
A)Big Idea First
B)Best Idea
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