For which of the following should you use the indirect strategy?
A) inquiries
B) positive responses to claims
C) requests
D) none of these
Correct Answer:
Verified
Q18: Which strategy is used for messages that
Q19: Which of the following items should appear
Q20: The "you" attitude _.
A)adapts the message to
Q21: Which of the following is a good
Q22: Most claim refusal letters should close with
Q24: An indirect approach in responses to inquiries
Q25: The writer should use negative words such
Q26: Negative news should be stated in the
Q27: Claim letters should detail both the problem
Q28: For the direct strategy,the introduction should take
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