Which of the following is the least likely source of difficulty with interactions between customers and contact personnel?
A) Poor employee selection and training.
B) Customers not understanding their role in the process.
C) Customers having no money to pay the bill.
D) Unrealistic customer expectations.

Question

Quizplus · Accepted Answer

Customers not having money to pay the bill would not typically cause difficulty with interactions between customers and contact personnel because it is a clear issue that can be resolved by either delaying payment or finding an alternative payment method. Poor employee selection and training, unrealistic customer expectations, and customers not understanding their role in the process are all more likely to cause issues with interactions.

Which of the Following Is the Least Likely Source of Difficulty