Which of the following occurrences would be considered a "moment of truth" in a restaurant setting?
A) A diner considering the amount of tip to leave.
B) A child telling his parent what item on the menu looks good.
C) A waiter telling the cook what he really thinks of the manager.
D) A receptionist assigning a table to a customer.

Question

Quizplus · Accepted Answer

A moment of truth is a critical moment when a customer forms an opinion about the quality of service. Assigning a table to a customer is a crucial moment that sets the tone for the entire dining experience.

Which of the Following Occurrences Would Be Considered a "Moment