________ is not one of the dimensions of the E-S-QUAL Website survey instrument.
A) Fulfillment
B) System availability
C) Navigation
D) Privacy

Question

Quizplus · Accepted Answer

The E-S-QUAL Website survey instrument, developed to assess electronic service quality, includes dimensions such as Fulfillment, System Availability, and Privacy, but does not include Navigation as one of its dimensions. Navigation is considered a part of website design and usability, but it is not specifically addressed within the E-S-QUAL framework.

________ Is Not One of the Dimensions of the E-S-QUAL