Customer complaints and order status information are measuring the ______ dimension of customer services.
A)time
B)reliability
C)convenience
D)communication

Question

Quizplus · Accepted Answer

Customer complaints and order status information are primarily related to the communication dimension of customer services. Effective communication ensures that customers are informed about their order status and that their complaints are heard and addressed, contributing to overall customer satisfaction.

Customer Complaints and Order Status Information Are Measuring the ______