Which of the following statements is FALSE about establishing customer service objectives?
A)Make them realistic.
B)Make them measurable.
C)Make them ambitious.
D)Keep them aligned to a company's top-level goals.

Question

Quizplus · Accepted Answer

The statement "Make them ambitious" is false. While it is important to have challenging objectives, they should still be realistic and achievable within the resources and capabilities of the company. Overly ambitious objectives may be demotivating if they are perceived as unattainable, or may divert resources away from other important areas if they require disproportionate effort to achieve.

Which of the Following Statements Is FALSE About Establishing Customer