Which of the following is a customer service measure of convenience?
A)order fulfillment
B)ease of return process
C)response times to enquiries
D)customer complaints

Question

Quizplus · Accepted Answer

Ease of return process is a measure of convenience for customers because it makes it easier for them to return a product they are not satisfied with or that does not meet their expectations. This convenience can increase customer loyalty and satisfaction. The other options (order fulfillment, response times to enquiries, and customer complaints) are important customer service measures, but do not necessarily prioritize convenience for the customer.

Which of the Following Is a Customer Service Measure of Convenience