Which of the following statements is FALSE about sustainability in customer service?
A)Companies will reap the benefits of improved profit and customer loyalty if they can convince their customers that it is on a path of sustainable development.
B)Companies will lose its customers if they are unable to convince their customers that they are ethically and socially responsible.
C)Companies can receive bad publicity because of their unsustainable behavior.
D)Companies can easily persuade people to buy products even if they are not ethically and socially responsible.

Question

Quizplus · Accepted Answer

The statement "Companies can easily persuade people to buy products even if they are not ethically and socially responsible" is false. In today's society, consumers are becoming increasingly conscious of sustainability and ethics. As a result, companies that are not ethically and socially responsible may face negative consequences, such as loss of reputation and customers.

Which of the Following Statements Is FALSE About Sustainability in Customer