Which of the following is FALSE about service recovery?
A)Gather information from customers at the time of service failure so that necessary action can be taken for immediate recovery.
B)Conduct a postrecovery assessment to evaluate the recovery performance against the customer.
C)Service recovery is unaffected by the strength of the relationship between the customer and the organization.
D)Success of service recovery depends on the severity of the failure.

Question

Quizplus · Accepted Answer

Service recovery is affected by the strength of the relationship between the customer and the organization. The stronger the relationship, the more likely the customer is to forgive and continue doing business with the organization even after a service failure.

Which of the Following Is FALSE About Service Recovery