Which of the following statements about customer focus is false?
A) It should be modeled by company leaders.
B) It is a central part of TQM.
C) It can be facilitated by soliciting feedback from the customer.
D) It requires that all employees see the customer as the focus of their activity.
E) It can be achieved solely by demonstrating leadership .

Question

Quizplus · Accepted Answer

Customer focus cannot be achieved solely by demonstrating leadership. It requires a coordinated effort from all employees who come into contact with customers to prioritize their needs and wants. Demonstrating leadership is an important part of modeling and reinforcing the importance of customer focus, but it is not sufficient on its own.

Which of the Following Statements About Customer Focus Is False