Assertive communication cannot protect you from being taken advantage of by others.
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Q12: People tire of listening to someone who
Q13: A good conversationalist
A)uses criticism of others to
Q14: You encourage feedback when you
A)ask closed questions.
B)ask
Q15: Small talk is light, informal conversation that
Q16: Assertive communicators
A)convert win-lose situations to win-win solutions.
B)choose
Q18: Open questions usually seek single word answers.
Q19: Aggressive communicators
A)are defensive, faultfinding, and judgmental.
B)are unhappy
Q20: Assertive communicators may feel anxious, helpless, and
Q21: Rhetorical questions
A)are used to close a conversation.
B)include
Q22: Barriers to listening include
A)open questions.
B)lack of attention.
C)small
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