Assertive communicators may feel anxious, helpless, and manipulated.
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Q15: Small talk is light, informal conversation that
Q16: Assertive communicators
A)convert win-lose situations to win-win solutions.
B)choose
Q17: Assertive communication cannot protect you from being
Q18: Open questions usually seek single word answers.
Q19: Aggressive communicators
A)are defensive, faultfinding, and judgmental.
B)are unhappy
Q21: Rhetorical questions
A)are used to close a conversation.
B)include
Q22: Barriers to listening include
A)open questions.
B)lack of attention.
C)small
Q23: In a conversation, you can hold the
Q24: Match each term with the correct statement
Q31: A clear message brings about effective communication
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