Question 1

Questions can be used to initiate and keep a conversation going.

Accepted Answer

Questions are a great way to start conversations as they invite the other person to engage with you and share their thoughts and ideas. Moreover, asking follow-up questions can help you keep the conversation going and show your interest in the other person.  So, questions play an important role in initiating and maintaining a conversation.

Question 2

Good icebreaker topics include health, money, and politics.

Accepted Answer

Good icebreaker topics should be neutral and avoid controversial or divisive subjects like health, money, and politics. Examples of good icebreaker topics could include hobbies, travel, or movies.

Question 3

It is possible to say "no" in a positive way.

Accepted Answer

It is possible to say "no" in a positive way by offering an alternative solution or expressing gratitude for the offer or opportunity.

Question 4

A conversation is a win or lose event.

Accepted Answer

A conversation should be a win-win situation where both parties leave feeling heard and understood. It's not about winning or losing, but about finding solutions and mutual understanding.

Question 5

Aggressive communicators have little regard for the rights and feelings of others.

Accepted Answer

Aggressive communicators tend to prioritize their own needs and desires over those of others, which can lead to them disregarding the rights and feelings of others.

Question 6

Assertive communication improves self-esteem and self-confidence.

Accepted Answer

Assertive communication involves expressing oneself in a confident and respectful manner. By being assertive, one can communicate their needs and boundaries effectively, which can lead to positive outcomes such as increased self-esteem and self-confidence.

Question 7

Improving your conversation skills can enhance your leadership skills.

Accepted Answer

Good conversation skills involve active listening, clear communication, and effective feedback. These are all important traits for being an effective leader, as they help build trust, understanding, and strong relationships with team members and colleagues. By improving your conversation skills, you can become a more confident and influential leader.

Question 8

Eye contact is not a part of assertive communication.

Accepted Answer

Eye contact is an important aspect of assertive communication as it conveys confidence, sincerity, and respect towards the listener. Maintaining eye contact during a conversation shows that you are actively engaged and interested in what the other person is saying.

Question 9

A two-way spoken exchange of thoughts, opinions, and feelings is
A)rhetorical.
B)an icebreaker.
C)a conversation.
D)none of these choices.

Accepted Answer

A conversation is a two-way spoken exchange of thoughts, opinions, and feelings. The other options are not fitting definitions for this term.

Question 10

The assertive communicator demonstrates a willingness to negotiate, listen, and compromise.

Accepted Answer

Assertive communication involves expressing oneself clearly and confidently while also being willing to listen to others and find a mutually beneficial solution through negotiation and compromise.

Question 11

The passive communicator tries to avoid confrontation.

Accepted Answer

The statement is true. Passive communicators often avoid confrontation and have difficulty standing up for themselves.

Question 12

People tire of listening to someone who is upbeat and positive.

Accepted Answer

People generally enjoy and are drawn to those who are upbeat and positive, as positivity tends to be contagious and can improve the mood and morale of those around.

Question 13

A good conversationalist
A)uses criticism of others to keep the listener's attention.
B)avoids unpleasant topics.
C)uses sarcasm and manipulation.
D)all of these choices.

Accepted Answer

A good conversationalist should not avoid unpleasant topics, but rather have the skills to handle them in a constructive and respectful manner. Using criticism, sarcasm, and manipulation can be harmful to the listener and create a negative atmosphere. Therefore, option B is the best choice as it is important to keep the conversation engaging without resorting to negative behaviors.

Question 14

You encourage feedback when you
A)ask closed questions.
B)ask for it directly and give reinforcement.
C)paraphrase your thoughts.
D)none of these choices.

Accepted Answer

Asking for feedback directly and offering reinforcement is the best way to encourage feedback. This approach shows that you value and appreciate others' opinions and are open to making improvements. Closed questions and paraphrasing may not necessarily encourage feedback, as they do not explicitly ask for input.

Question 15

Small talk is light, informal conversation that has no agenda.

Accepted Answer

Small talk is casual conversation that is not meant to achieve any specific goals or outcomes. It is usually used to establish a social connection or to pass the time in a pleasant way.

Question 16

Assertive communicators
A)convert win-lose situations to win-win solutions.
B)choose to make decisions.
C)make others feel valued and respected.
D)all of these choices.

Accepted Answer

Assertive communicators possess all of these traits, as they prioritize mutual benefit, take responsibility for decisions, and show respect and appreciation for others.

Question 17

Assertive communication cannot protect you from being taken advantage of by others.

Accepted Answer

Assertive communication is a method of communicating your needs and boundaries effectively, which can prevent others from taking advantage of you. It promotes respect and equality in relationships, allowing individuals to express their thoughts and feelings without passive or aggressive behavior.

Question 18

Open questions usually seek single word answers.

Accepted Answer

Open questions usually seek more detailed and descriptive responses, not just single word answers. Examples of open questions include "Can you tell me more about that?" or "How did that make you feel?"

Question 19

Aggressive communicators
A)are defensive, faultfinding, and judgmental.
B)are unhappy because they cannot state what they think or feel.
C)work to create mutually satisfying resolutions.
D)none of these choices.

Accepted Answer

Aggressive communicators tend to be defensive, blaming others, finding faults in others and being judgmental, which can lead to conflicts and poor relationships.

Question 20

Assertive communicators may feel anxious, helpless, and manipulated.

Accepted Answer

Assertive communicators typically feel empowered, confident, and in control of the situation. They are able to express their thoughts and feelings clearly and directly without being aggressive or manipulative.

Quiz 6: Getting Your Message Across