Question 1

"I don't think anything is wrong with our current process.Why learn a new process?" is the type of statement employees would say if they were ___________ to learn.
A)unwilling
B)unable
C)pretending
D)procrastinating

Accepted Answer

The statement indicates a lack of desire or willingness to learn a new process.

Question 2

Alex is unsure he will be successful in the upcoming management training program.He thinks he might not have the right educational and experiential background to do well in the training.Alex is demonstrating _____________.
A)low self-efficacy
B)high self-efficacy
C)low self-esteem
D)high self-esteem

Accepted Answer

Alex's uncertainty and doubts about his ability to succeed in the management training program indicate a lack of self-efficacy. Self-efficacy refers to an individual's belief in their ability to successfully complete a task or reach a goal. Alex's doubts suggest that he lacks confidence in his ability to perform well in the program.

Question 3

Natalie is teaching employees how to use the company's new software needed for their jobs.The knowledge,skills,and abilities they are learning will help them succeed in their work.Natalie is providing _________ to employees.
A)development
B)orientation
C)training
D)drills

Accepted Answer

Natalie is providing training to employees, as she is teaching them how to use the new software and helping them gain the necessary knowledge, skills, and abilities for their job. Development would imply more long-term growth and learning beyond just software skills, orientation is typically an introduction to the company and its culture, and drills would imply repetitive practice of already-learned skills.

Question 4

Kathleen's manager has asked her to attend training on data analysis techniques.However,Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use.It appears that Kathleen's ________ for the training is low.
A)desire
B)motivation
C)self-efficacy
D)willingness

Accepted Answer

Self-efficacy refers to an individual's belief in their ability to perform a specific task or accomplish a specific goal. In this scenario, Kathleen's lack of confidence in her spreadsheet skills suggests that she has low self-efficacy for the training. Desire, motivation, and willingness are all related to the level of interest, drive, and commitment an individual has towards a task or goal, but in this case, Kathleen's lack of confidence suggests that self-efficacy is the most relevant factor affecting her readiness to attend the training.

Question 5

Michael stayed late at work to complete a project.As a result,the boss praised his work ethic in front of the entire team.Afterward,each member of the team starting staying past quitting time to complete their projects.What the team members experienced was __________.
A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement

Accepted Answer

The team members experienced social learning, which occurs when individuals observe and imitate the behavior of others. In this case, they saw Michael receive praise for staying late and decided to emulate his behavior in hopes of receiving similar recognition.

Question 6

In step two of the training process,we select a method of shaping employee behavior based on _____________________.
A)preferred learning styles
B)learning theory
C)assessments
D)personality inventories

Accepted Answer

In step two of the training process, selecting a method of shaping employee behavior should be based on learning theory. Understanding how individuals learn best can inform the selection of training methods that are most likely to be effective. Personality inventories and assessments may be useful in other steps of the training process, but they are not directly related to selecting the most appropriate method of shaping behavior.

Question 7

In anticipation of tax season,Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If she finds they cannot provide this service,she will implement training to bring everyone up to speed.What Micah is conducting a _________.
A)competency model
B)remediation
C)training
D)needs assessment

Accepted Answer

Micah is conducting a needs assessment to determine the tax preparers' knowledge of current tax laws and identify any gaps in their ability to provide excellent customer service. Based on the results of the needs assessment, Micah will then implement any necessary training or remediation to address these gaps.

Question 8

Tony thought the boss would not notice if Tony took a 2-hour lunch break when the work pace was slow.Tony was wrong.The boss was livid and reprimanded Tony in front of the entire team.As a result,Tony always makes sure he is back from his lunch break on-time.What Tony experienced was _________
A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement

Accepted Answer

Tony's behavior of taking a long lunch break resulted in a negative consequence (reprimand from the boss in front of the team), which decreased the likelihood of that behavior occurring again. This is an example of operant conditioning, where behavior is shaped by the consequences that follow it.

Question 9

Rebecca's manager has asked her to attend training on the department's new process for completing purchase orders and soliciting bid proposals.However,Rebecca likes the current process for doing these tasks and sees no reason to change it.Therefore,she refuses to attend the training.It appears that Kathleen's ________ to attend training is low.
A)time
B)need
C)self-efficacy
D)willingness

Accepted Answer

Rebecca's unwillingness to attend the training suggests that her willingness to learn and change her current process is low. Therefore, the best choice is option D - willingness. Option A (time) is not relevant as there is no indication that Rebecca cannot attend due to time constraints. Option B (need) is also not relevant as Rebecca does not see a need for the training. Option C (self-efficacy) is not relevant as there is no indication that Rebecca doubts her ability to learn and use the new process.

Question 10

_____________ is defined as any relatively permanent change in behavior that occurs as a result of experience or practice.
A)Ability
B)Determination
C)Self-efficacy
D)Learning

Accepted Answer

Learning is the process of acquiring new knowledge, skills, behaviors, values, attitudes, and preferences through experience, study, observation, or instruction, and it results in relatively permanent changes in behavior or mental processes. Learning can occur consciously or unconsciously, intentionally or unintentionally, actively or passively, and through various modes of engagement, such as cognitive, affective, social, or motor. Different theories and models of learning have been proposed to explain how learning happens, what factors influence it, and how it can be optimized or enhanced. Some of the major forms of learning include classical conditioning, operant conditioning, cognitive learning, observational learning, and social learning. Ultimately, learning is a fundamental aspect of human development and adaptation, as it enables individuals to adapt to new and changing environments, solve problems, make decisions, communicate effectively, and achieve their goals.

Question 11

Fleming learning styles include:
A)visual,auditory,and tactile.
B)cognitive,neurological,and motor.
C)visual,ambulatory,and tacit.
D)sensory,boundary,and motor.

Accepted Answer

Fleming learning styles include visual, auditory, and tactile. These are the three main styles that relate to how individuals gather and process information. Visual learners prefer to learn through pictures, diagrams, and visual aids. Auditory learners prefer to learn through use of sounds, music, and talking things through. Tactile learners prefer hands-on learning through physically doing and experiencing things.

Question 12

If a ________________ is not done correctly,a training course may be poorly designed,or it may cover the wrong information.
A)new hire survey
B)metrics analysis
C)personality inventory
D)needs assessment

Accepted Answer

A needs assessment is a crucial step in designing an effective training course. It involves identifying the gap between employees' current skills and knowledge and what is required to perform their job well. If a needs assessment is not done correctly, the resulting training course may not address the right areas, leading to poor design or coverage of irrelevant information.

Question 13

Robert arrives at work 15 minutes early every day.When Dillon arrives right on time each day,he notices that the boss has already given Robert the best assignments.Dillon decides to start arriving 20 minutes early to try to get the better assignments.What Dillon is experiencing is _________.
A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement

Accepted Answer

Dillon is observing and learning from Robert's behavior, which falls under social learning. Classical conditioning involves linking two stimuli, operant conditioning is behavior modification through consequences, and positive reinforcement involves adding a desirable stimulus to increase a behavior. None of these options fit Dillon's situation as well as social learning.

Question 14

Karen is the next employee scheduled to attend three weeks of training in another state.Her employer knows the training will disrupt Karen's family life.The employer arranges cell phone service and internet access for Karen to communicate daily with her family while she is away.Other coworkers tell Karen how useful the training has been,and that the time away goes quickly.By supporting Karen,the coworkers and the employer are improving Karen's _________ to learn.
A)ability
B)willingness
C)participation
D)determination

Accepted Answer

The employer and coworkers are providing emotional and logistical support to Karen, making her more open and receptive to the training experience. This support directly impacts her willingness to learn by addressing potential concerns and highlighting the positive aspects of the training.

Question 15

Learning gives us ________________ that an individual has learned something because they changed the way they act.
A)visible evidence
B)tactile exposure
C)application
D)precedence

Accepted Answer

Visible evidence refers to changes in behavior, attitude, or performance that demonstrate that an individual has learned something. This can include improved skills or knowledge, increased efficiency, or a shift in behavior. Tactile exposure and precedence are not relevant to this definition, and while application is important in demonstrating learning, it is not the only indicator.

Question 16

As a new employee at Acme Global,Frederick just spent the morning learning about the organization's policies and procedures.He went to lunch with his new co-workers and spent the afternoon filling out forms with the human resource department.What Frederick experienced was ________.
A)development
B)orientation
C)training
D)remediation

Accepted Answer

Frederick experienced an orientation, which is the introductory process that acquaints new employees with the organization's policies, procedures, and culture. Training involves developing specific skills or knowledge, while remediation addresses performance issues.

Question 17

Across the street from Bridget's office is a church that rings its steeple bells at noon each day.The bells help Bridget remember to look up from her work and take a lunch break.After years of working next to the church,even when she is buried deep in thought,the church bells make her feel hungry.What Bridget is experiencing is _________.
A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement

Accepted Answer

Bridget is exhibiting classical conditioning, in which she has developed an association between the sound of the church bells ringing and feeling hungry. This is because the bells (neutral stimulus) have been consistently paired with her lunch break (unconditioned stimulus) over time, resulting in her feeling hungry (conditioned response) when she hears the bells.

Question 18

Allie is showing Sam how to process certain types of laboratory specimens.Allie always works one-on-one with new hire employees.Sam and Allie are engaged in a training activity known as ___________.
A)distance training
B)classroom training
C)on-the-job training
D)simulation training

Accepted Answer

On-the-job training involves an experienced employee, in this case Allie, teaching a new hire employee, in this case Sam, how to perform certain job tasks while on the job. This is different from distance training, which is done remotely, classroom training, which is done in a group setting, and simulation training, which involves using simulated environments to train employees.

Question 19

Angela is part of a cohort of employees who regularly attend seminars on improving leadership and decision-making skills.The members of the cohort mentor one another.The meetings do not apply to Angela's current job,but she hopes the skills she is learning will help her advance in the organization.Angela is experiencing _________.
A)development
B)orientation
C)training
D)practice

Accepted Answer

Angela is receiving development opportunities through attending seminars and mentorship within her cohort. These skills may not directly apply to her current job but they are intended to help her advance in the organization.

Question 20

_____________ refers to the employee's ability and willingness to learn.
A)Employee self-efficacy
B)Employee readiness
C)Employee capability
D)Employee desire

Accepted Answer

Employee readiness refers to the willingness and ability of an employee to undertake training and learn new skills. It encompasses factors such as motivation, confidence, and prior knowledge that affect the employee's receptiveness to new information and learning opportunities. Employee self-efficacy, on the other hand, refers to the belief an employee has in their ability to carry out a specific task, while employee capability refers to the employee's actual skill level or competence in performing a task. Employee desire, though important, does not necessarily guarantee that an employee will be ready or able to learn new things.

Quiz 7: Training, learning, Talent Management and Development

"I don't think anything is wrong with our current process.Why learn a new process?" is the type of statement employees would say if they were ___________ to learn.

Alex is unsure he will be successful in the upcoming management training program.He thinks he might not have the right educational and experiential background to do well in the training.Alex is demonstrating _____________.

Natalie is teaching employees how to use the company's new software needed for their jobs.The knowledge,skills,and abilities they are learning will help them succeed in their work.Natalie is providing _________ to employees.

Michael stayed late at work to complete a project.As a result,the boss praised his work ethic in front of the entire team.Afterward,each member of the team starting staying past quitting time to complete their projects.What the team members experienced was __________.

In step two of the training process,we select a method of shaping employee behavior based on _____________________.

Tony thought the boss would not notice if Tony took a 2-hour lunch break when the work pace was slow.Tony was wrong.The boss was livid and reprimanded Tony in front of the entire team.As a result,Tony always makes sure he is back from his lunch break on-time.What Tony experienced was _________

_____________ is defined as any relatively permanent change in behavior that occurs as a result of experience or practice.

Fleming learning styles include:

If a ________________ is not done correctly,a training course may be poorly designed,or it may cover the wrong information.

Robert arrives at work 15 minutes early every day.When Dillon arrives right on time each day,he notices that the boss has already given Robert the best assignments.Dillon decides to start arriving 20 minutes early to try to get the better assignments.What Dillon is experiencing is _________.

Learning gives us ________________ that an individual has learned something because they changed the way they act.

As a new employee at Acme Global,Frederick just spent the morning learning about the organization's policies and procedures.He went to lunch with his new co-workers and spent the afternoon filling out forms with the human resource department.What Frederick experienced was ________.

Allie is showing Sam how to process certain types of laboratory specimens.Allie always works one-on-one with new hire employees.Sam and Allie are engaged in a training activity known as ___________.

_____________ refers to the employee's ability and willingness to learn.