Question 1

After the class,the students were able to serve three more clients per hour than before.Which of Kirkpatrick's levels of evaluation is involved here?

Accepted Answer

The increase in the number of clients served per hour indicates a change in behavior, which is evaluated in Kirkpatrick's second level, known as Behavior.

Question 2

The type of learning is associated with direct,voluntary learned behaviors is:

Accepted Answer

Operant conditioning is associated with direct, voluntary learned behaviors. This type of learning occurs when the consequence of a behavior affects the likelihood of that behavior being repeated in the future.

Question 3

At what approximate ages does the maintenance career stage typically occur?

Accepted Answer

The maintenance career stage typically occurs from the mid-40s to early 60s, where individuals often focus on maintaining their established career positions, rather than seeking significant advancement or change.

Question 4

What psychological characteristic determines whether a person believes that he or she has the capability to do something or attain a particular goal?

Accepted Answer

Self-efficacy is the psychological characteristic that determines whether a person believes that he or she has the capability to do something or attain a particular goal. It is the belief in one's own abilities and competence to achieve a specific outcome. It can influence a person's motivation and effort in pursuing a goal, and ultimately determine success or failure.

Question 5

What is probably the most common personality-type assessment used for employee development?

Accepted Answer

The Myers-Briggs Type Indicator (MBTI) is the most widely used personality assessment tool for employee development. It measures an individual's preferences in terms of extraversion/introversion, sensing/intuition, thinking/feeling, and judging/perceiving. This information is used to help individuals understand their strengths, weaknesses, and communication style, which can be helpful in improving teamwork, leadership, and productivity in the workplace.

Question 6

To reinforce a changed behavior,a manager removes an employee from disciplinary probation for tardiness for showing up to work on time for the last three months.What type of behavior shaping was provided here?

Accepted Answer

Negative reinforcement occurs when a negative condition is removed following a desired behavior, thereby increasing the likelihood of that behavior in the future. In this case, removing the disciplinary probation (a negative condition) for consistent punctuality (desired behavior) is an example of negative reinforcement.

Question 7

Career entry,building skills,and work relationships develop in what career stage?

Accepted Answer

The establishment stage is where individuals are building skills, establishing work relationships, and making progress in their careers. They are working to establish themselves in their chosen profession and to gain experience and knowledge. This stage typically occurs in the early years of a career. The other stages (maintenance, administration, disengagement, and exploration) occur at later stages in a career.

Question 8

"I feel stuck in my job as mid-manager with no chance of moving up." What is this mid-manager stuck in?

Accepted Answer

The phrase "career plateau" specifically refers to a situation where an employee feels they have reached a point in their career where they are no longer advancing or progressing. This is a common feeling among mid-level managers who may not see opportunities for further advancement within their current organization.

Question 9

Which type of learner would most likely learn best in the historical classroom setting?

Accepted Answer

The auditory learner would most likely learn best in a historical classroom setting as they learn best through listening and speaking. As historical lessons usually involve listening to the teacher's lectures and class discussions, this setting would cater to the auditory learner's strength. The other options, visual and tactile learners, may not be fully engaged in the classroom setting as there may not be as many visual aids or hands-on activities in a historical lesson. External and internal learners refer to the learner's preference for group or independent learning and do not relate to the classroom setting itself.

Question 10

An employee makes practical jokes on another employee.To stop the jokes,the "victim" employee stops reacting to them.What behavior shaping was provided here?

Accepted Answer

The behavior shaping provided in this scenario is extinction, wherein the behavior of practical joking is no longer reinforced (in this case, by the victim's reactions), leading to the eventual reduction or elimination of the behavior.

Question 11

Bill and Monica are asked to act out a sexual harassment situation to develop skill in handling such situations.What type of training is this?

Accepted Answer

This is role-playing training as Bill and Monica are asked to act out a scenario to develop their skills in handling sexual harassment situations.

Question 12

"Ongoing education to improve knowledge and skills for present and future jobs" describes:

Accepted Answer

Ongoing education is a key component of employee development, which is focused on improving the knowledge and skills of employees for their present and future jobs. Training is a component of employee development, but it is usually more focused on specific skills or tasks needed for a particular job. Establishment refers to the process of setting up a new business or organization. Remedial training is focused on helping employees who are struggling with certain skills or tasks. Repurposing refers to the process of changing the focus or purpose of a product or resource.

Question 13

A manager decides to give a worker three days of unpaid leave for smoking in a dynamite factory.What kind of behavior shaping was provided here?

Accepted Answer

Punishment was provided by giving unpaid leave to the worker for smoking in a dangerous environment. The aim was to decrease the likelihood of the worker engaging in the behavior again.

Question 14

What should always be the first step in the training process?

Accepted Answer

The first step in the training process should always be to assess the training needs. This helps to identify the skills and knowledge required, as well as any gaps that need to be addressed through the training program. Without an accurate assessment of training needs, the training program may not be effective in addressing the key areas that require improvement.

Question 15

What type of training is designed to correct actions of the individual responsible for a process so he or she can successfully carry out the action in the future?

Accepted Answer

Remediation is the process of providing training to an individual to correct their actions and help them successfully carry out the action in the future. It is commonly used in situations where an employee has made a mistake or error in their work and needs additional training to prevent it from happening again. The other options, such as Recorrection, Surfacing, Adjudication, and Turnover Reversal do not accurately describe the process of providing training to correct the actions of an individual.

Question 16

After taking the certification class,100% of the students passed the certification exam.Which of Kirkpatrick's levels of evaluation is involved here?

Accepted Answer

Learning is the correct level of evaluation involved here because it measures what the students have learned or how much their knowledge has increased as a result of the training, which is directly indicated by their passing the certification exam.

Question 17

Watching others doing activities is associated with what type of learning?

Accepted Answer

Vicarious learning involves observing others' behavior and its consequences, and learning from it.

Question 18

The ability to identify your own and others' emotions is called:

Accepted Answer

The ability to identify your own and others' emotions is referred to as perceiving emotion.

Question 19

According to Kolb's Learning Style Methodology,who combines observing and feeling?

Accepted Answer

According to Kolb's Learning Style Methodology, Divergers combine observing (watching and collecting information) and feeling (empathizing and feeling their way into things).

Question 20

What type of training is Job Instruction Training?

Accepted Answer

Job Instruction Training (JIT) is a type of on-the-job training that involves a trainer or experienced worker teaching a new employee how to perform specific tasks. It integrates both theoretical knowledge and practical skills, and helps employees to learn quickly and effectively.

Quiz 7: Training, learning, Talent Management and Development