In anticipation of tax season,Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If she finds they cannot provide this service,she will implement training to bring everyone up to speed.What Micah is conducting a _________.
A)competency model
B)remediation
C)training
D)needs assessment

Question

Quizplus · Accepted Answer

Micah is conducting a needs assessment to determine the tax preparers' knowledge of current tax laws and identify any gaps in their ability to provide excellent customer service. Based on the results of the needs assessment, Micah will then implement any necessary training or remediation to address these gaps.

In Anticipation of Tax Season,Micah Is Working with the Organization's