________ is the degree to which a product meets or exceeds customer expectations.
A) Customer delight
B) Customer satisfaction
C) Customer perceived value
D) Customer perceived benefits
E) Value of customer

Question

Quizplus · Accepted Answer

Customer satisfaction refers to the degree to which a product meets or exceeds customer expectations. It's a measure of how happy or content customers are with a product or service. The other options are related concepts, but not exactly the same as customer satisfaction. Customer delight refers to exceeding customer expectations, while customer perceived value and perceived benefits refer to the customer's perception of the value and benefits of the product. Value of customer refers to the worth or importance of a customer to a company.

________ Is the Degree to Which a Product Meets or Exceeds