An effective buffer is a neutral,noncontroversial statement,unrelated to the main purpose of the message.
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Q58: A company has contacted you to provide
Q59: Patrick,a former employee,has requested you to provide
Q60: When rejecting job applications,you should _.
A)avoid explaining
Q61: The indirect approach works best for the
Q62: Which of the following is a guideline
Q64: Bad news messages should be delivered promptly,without
Q65: Which of the following is a guideline
Q66: You should respond to negative messages on
Q67: When sending messages terminating employment,you should _.
A)adopt
Q68: When conveying negative organizational news,you should _.
A)utilize
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