The indirect approach works best for the most routine negative responses because it is simpler and more efficient.

Question

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The direct approach works best for the most routine negative responses because it is simpler and more efficient. The indirect approach works best when the stakes are high for you or for the receiver, when you or your company has an established relationship with the person making the request, or when you're forced to decline a request that you might have accepted in the past.

The Indirect Approach Works Best for the Most Routine Negative