Which of the following is true about refusing routine requests?
A)Use phrases such as "Let me think about it and get back to you" as a way to delay saying no.
B)The direct approach works best for most routine negative responses.
C)Avoid offering alternative ideas.
D)Always imply that other assistance or information might be available.
E)The direct approach works best when the stakes are high for you or for the receiver.

Question

Quizplus · Accepted Answer

B)The direct approach works best for most routine negative responses because it is simpler and more efficient. The indirect approach works best when the stakes are high for you or for the receiver, when you or your company has an established relationship with the person making the request, or when you're forced to decline a request that you might have said yes to in the past.

Which of the Following Is True About Refusing Routine Requests